privacy policy
1. GENERAL PROVISIONS
1.1. MB "Oksimoronas" is committed to protecting and respecting your privacy. We make every effort to ensure that our personal data processing complies with the 2016 April 27 Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons in the processing of personal data and on the free movement of such data and which repeals Directive 95/46/EC (General Data Protection Regulation).
1.2. The controller of your personal data is MB Oksimoronas, legal entity code 303548364, address New Riovoniu str. 25, 03153 Vilnius , e-mail e-mail info@feelbrill.lt.
1.3. Please read this Privacy Policy carefully to understand why and how we collect your data and how we will use it. When visiting our website for the first time, we will ask you to confirm that you agree to the use of cookies under the conditions set out in this Privacy Policy.
1.4. We use your personal data in different ways, depending on the nature of the information and the services you use. Below is how and for what purposes we use certain of your data:
1.4.1. Your name and contact details.
1) By contacting the phone number you provided during the order submission, when you order the product and enter your data, but do not make the payment. This is necessary so that we can use the phone number you provided in order to contact you and help complete the payment process that has been started and to provide advice on the issues that have arisen, based on our legitimate interest in properly executing the concluded contract. You can express your objection to such use of your data at any time by contacting e-mail. by mail info@feelbrill.lt or during a conversation with our consultant.
2) Delivering your purchased goods to the payer and delivery address specified by you. This is necessary for us to fulfill our contractual obligations to you. It would be difficult for us to send you the ordered goods without specifying your name, surname and contact details.
3) By sending you information about our new products and services by e-mail. via mail, Facebook and Instagram platforms. In this way, we aim to ensure that you always know all the latest information. We only send this information with your consent.
4) When sending SMS messages or e-mails related to our services. emails such as order updates. This is necessary so that we can fulfill our contractual obligations to you (to inform you when the ordered goods will be delivered).
5) For fraud prevention and detection. This is necessary in order to prevent fraud and detect cases of fraud in order to protect you and feelbrill.lt.
1.4.2. Your payment information.
1) Receiving and returning money. This is necessary for us to fulfill our contractual obligations to you.
2) For fraud prevention and detection. This is necessary in order to prevent fraud and detect cases of fraud in order to protect you and feelbrill.lt.
1.4.3. History of your interactions with us. Information transmitted by you, for example by telephone (a recording of a telephone conversation when you call our customer service line or when our employees call you) or e-mail. by post By providing services and support to ensure consistent and good quality service and to protect our interests. This is necessary so that we can fulfill our contractual obligations to you and have evidence in the event of a dispute regarding the quality of services.
1.4.4. Purchase and action history. Your purchases, items saved in your basket and your actions using e-mail. by mail, website and apps. When selling you goods, providing services and support, as well as handling refund issues, this is necessary in order for us to be able to fulfill our contractual obligations to you.
1.4.5. By sending personalized emails letters or emails letters regarding the abandoned shopping cart. This is necessary so that we can remind you that there is an item left in your shopping cart. We also aim to meet your needs, reflect your interests and ensure the highest level of service. At the bottom of each newsletter, you will find unsubscribe and settings controls.
1.4.6. Information about your device. Information you provide to us when you browse our website, including Internet Protocol (IP) address and device type, screen resolution. We use this information to improve and protect our website.
1.4.8. We may use your personal data under the conditions specified in this notice and in cases where it is necessary to fulfill or defend legal claims, whether in accordance with a judicial, administrative or other non-judicial procedure. For this reason, we process your personal data on the basis of a legitimate interest, in order to protect and ensure our rights, yours and others'.
1.4.9. We may also process your personal data when it is necessary to fulfill a legal obligation binding on us or to protect the vital interests of you or another natural person.
2. WHAT PERSONAL DATA WE DISCLOSE TO DATA RECIPIENTS
We want to gain and maintain your trust, so we will disclose your personal data only in necessary cases.
2.1. We may transfer your personal data to the following categories of data recipients that are important to us in order to provide you with our services as specified in this notice.
2.1.1. We may transfer your personal data to our insurers and professional advisers for the purposes of risk management, professional advice or the establishment, exercise or defense of legal claims;
2.1.3. Financial transactions related to the purchase of goods on the website can be processed by our payment service providers. We disclose the data of your financial transactions to our payment service providers only to the extent necessary to carry out payment transactions, return money and investigate complaints;
2.1.4. To provide specific services, we may transfer your personal data to other service providers, for example, website hosting service providers, courier services, servers and their maintenance service providers, e-mail. for mail service providers, newsletter sending, survey service providers. After concluding a contract with subcontractors, we take all necessary measures to ensure that our data processors also keep personal data confidential.
2.2. We may transfer your personal data not only in specified specific cases, but also in fulfillment of our legal obligations, as well as in the event of the need to protect your or other persons' vital interests. With your consent, we may transfer personal data to our partners for direct marketing purposes.
2.3. Data recipients specified in this section may also be established outside the Republic of Lithuania, the European Union or the European Economic Area. When transferring your personal data to such persons, we will take all necessary legal measures to properly ensure your rights to privacy and personal data protection.
3. HOW LONG WE KEEP YOUR PERSONAL DATA
Your data, processed for the purpose of providing services, is stored for 2 (two) years after your last use of our services;
Your data processed for the purpose of direct marketing is stored for 2 (two) years from the date of receipt of your consent to process your data for the purpose of direct marketing;
We make every effort to protect your data during the periods indicated above. At the end of the personal data storage period, we destroy your personal information.
4. MARKETING MESSAGES
4.1. With your consent, e-mail We will send you marketing communications by email so that you can find out about our news and find our products.
4.2. You can opt out of marketing messages sent from feelbrill.lt at any time. You can do this in any email. by clicking on the link to unsubscribe from marketing communications in the email or by contacting our customer service center.
4.3. After you unsubscribe, we will update your personal data so that marketing messages are no longer sent to you.
4.4. After opting out of marketing communications, information about the services you have ordered (for example, the latest order information) will continue to be provided.
5. YOUR RIGHTS
5.1. You have the following rights related to personal data:
5.1.1. the right to receive information about the processing of personal data;
5.1.2. the right to access your personal data that we store;
5.1.3. the right to request rectification of the personal data we hold about you (although many of these can be rectified by logging into your account);
5.1.4. the right to request that we delete your data ("right to be forgotten");
5.1.5. the right to restrict the processing of your personal data;
5.1.6. the right to object to the processing of your personal data;
5.1.7. the right to data portability;
5.1.8. the right to submit a complaint to the supervisory authority;
5.1.9. the right to withdraw consent to process your data.
5.2. If you want to exercise your rights, or if you have questions about the processing of personal data or the exercise of rights, write to us at info@feelbrill.lt .
5.3. The right to receive information about the processing of personal data. We provide information about the processing of your personal data at the time of data collection. You can also always find it in this Privacy Policy or get it by contacting us by e-mail. by mail info@feelbrill.lt .
5.4. The right to access personal data. You have the right to receive confirmation from us as to whether we are processing personal data related to you. When we process your personal data, you have the right to get acquainted with the processed personal data and information about their processing, such as the purposes of processing personal data, categories of personal data, recipients of personal data, etc. We will provide you with a copy of your personal data if the rights and freedoms of other persons are not violated.
5.5. The right to demand correction of personal data. You have the right to correct any inaccurate personal data of yours and, depending on the purposes of the processing, to supplement any incomplete personal data of yours.
5.6. In certain cases, you have the right to request that your personal data be deleted. You can exercise this right when: (1) the personal data is no longer needed to achieve the purposes for which it was collected or otherwise processed; (2) you withdraw your consent and there is no other legal basis for processing the data; (3) you do not consent to the personal data being processed for our or a third party's legitimate interest; (4) personal data are processed for direct marketing purposes, (5) personal data were processed illegally; (5) personal data must be deleted in accordance with the requirements of the legal acts applicable to us. However, please note that in certain cases you will not be able to use this right due to applicable exceptions. These exceptions include cases where processing personal data is necessary in order to: (1) exercise freedom of expression and information; (2) to comply with our legal obligations; or (3) assert, enforce, or defend legal claims. We will also not exercise this right of yours if our interests or those of a third party are more important than your fundamental rights and freedoms.
5.7. In certain cases, you have the right to restrict data processing. This right can be used in the following cases: (1) when you dispute the accuracy of personal data; (2) when personal data is processed illegally, but you do not want it to be deleted; (3) when the personal data is no longer needed for the purposes of our data processing, but you request it for the declaration, execution or defense of legal claims, or (4) you do not consent to it being processed based on our or a third party's legitimate interest, until the basis of your objection is verified . After limiting the processing of personal data, we may continue to store your personal data, but we will not process it further, except: (1) with your consent; (2) for the assertion, enforcement and defense of legal claims; (3) to protect the rights of other natural or legal persons or (4) for important public interest.
5.8. You have the right to object to us processing your personal data for reasons related to your specific situation, but only to the extent that we use the data for our or a third party's legitimate interests. If you object, we will no longer process personal data, except in cases where we can prove that the data is being processed for compelling legitimate reasons that override your interests, rights and freedoms, or to assert, enforce or defend legal claims.
5.9. You have the right to object to us processing your personal data for direct marketing purposes.
5.10. You have the right to receive your personal data in a structured, commonly used and computer readable format. However, you will not be able to use this right in cases where it may negatively affect the rights and freedoms of others.
5.11. If you believe that we are violating data protection legislation while processing your personal data, you have the right to file a complaint with the State Data Protection Inspectorate, whose registered office is at L. Sapiegos st. 17, LT-10312 Vilnius, www.ada.lt. In all cases, please contact us before filing a complaint so that we can work together to find a suitable solution.
5.12. In cases where the legal basis for the processing of your personal data is consent, you have the right to withdraw consent at any time. Withdrawal of consent will not affect the lawfulness of data processing until the withdrawal.
6. HOW WE USE COOKIES
6.1. Our website, like many others, also uses cookies. These are small data files saved on your computer that help us deliver content faster and more reliably. When you visit or use our websites, as well as when using our services, apps, tools or messaging channels, we or our authorized service providers may use cookies to help us serve you better, faster and more reliably, as well as for advertising purposes.
6.2. Generally, cookies do not store any information that could directly identify the user's identity, but your personal information that we process can be associated with your use of a computer or other device, including browsing websites, and other information obtained and stored with the help of cookies.
6.3. Third party websites:
6.3.1. We may work with third-party companies (commonly referred to as service providers) that have the ability, with our permission, to place third-party cookies on websites or in areas of our services, apps and tools. The providers of these services help us to serve you better, faster and more reliably.
6.3.2. Please note that third-party cookies are subject to third-party privacy policies, and we are not responsible for these privacy policies.
7. PRIVACY POLICY CHANGES
7.1. We may periodically change this Privacy Policy to reflect how we process your personal data.
7.2. After making significant changes, we will notify you via the website or other appropriate means of communication, such as e-mail. by email so that you can review these changes before continuing to use our website.
8. HOW TO CONTACT US
Please do not hesitate to contact us with any questions regarding our personal data and privacy protection provisions; to exercise any of your rights mentioned in the notice or to file a complaint, please email us at by mail info@feelbrill.lt .